General information

Cloud Backup

ProSync

Cloud Backup Desktop Software

Cloud Backup for Mac

Sharing Accounts

Businesses

Troubleshooting

General Information

What is Cloud Backup?

Cloud Backup is an online storage service, providing three innovative and powerful products:

When you sign up for Cloud Backup you can purchase Cloud Backup just by itself, ProSync by itself, or Cloud Pro - which is a combination of Cloud Backup and ProSync in one simple package. Cloud Backup for Business is available in our For Business section.


What is the difference between Cloud Backup and Cloud Backup + ProSync?

Cloud Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Cloud Backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

Cloud Backup + ProSync is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Cloud Backup + ProSync will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

See the two packages compared side by side.


How much does Cloud Backup cost?

Check out our latest prices here and start backing up today!


Where are my files stored?

Your files are usually stored both on your own computer and in Cloud Backup's state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.

Cloud Backup uses it's own data centres, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. The main data centre is in London, UK.

Do you ever limit bandwidth or transfer speeds?

No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centres have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.


How secure is Cloud Backup?

Cloud Backup is very secure. The data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.

All of the data that you put on Cloud Backup is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.


Why do I need Cloud Backup?

Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

Before Cloud Backup you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.

Cloud Backup gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.

Cloud Backup + ProSync takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.


Which operating systems does Cloud Backup support?

The Cloud Backup desktop software runs on Windows XP, Windows Vista, Windows 7 or later and Mac OS X 10.6 or later

The Cloud Backup web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.


Can the Desktop Software run from a FAT32 drive?

Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the Cloud Backup Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the Cloud Backup Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your ProSync, or backup a large number of files with Backup, then the Cloud Backup Desktop Software will stop syncing correctly.

When installing Cloud Backup on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.

Note that this will not affect the folders that you choose to backup with Cloud Backup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your Cloud Backup cache is on an NTFS drive.


What are the minimum system requirements for Cloud Backup?

How can I keep up with news for Cloud Backup?

You can keep up with the latest news for Cloud Backup by visiting our Blog, our Facebook page or our Twitter account. You can also view our service status page to keep track of any planned maintenance.


Are there any files I shouldn't/can't backup?

Windows


Mac

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Cloud Backup

What is Cloud Backup?

Cloud Backup is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Cloud Backup is very easy to set up, and once it's configured you can just forget about it. Sign up now.


What makes Cloud Backup special?

There are many things about Cloud Backup that make it stand out from other backup solutions. Here are just a few of them:

How do I download and install the Backup software?

To download the Cloud Backup Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.


How do I choose which files to backup?

When you first install the Cloud Backup Desktop software the welcome wizard will guide you through selecting the folders you want to backup.

Once Cloud Backup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with Cloud Backup:

Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the Cloud Backup menu next to your clock at the top right of your screen. Cloud Backup will then upload the contents of that folder in the background. In future Cloud Backup will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.

Advanced users can easily manage all of the folders you want to backup by opening the Cloud Backup Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.


When does Cloud Backup run?

Cloud Backup doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.


How do I schedule a backup?

Cloud Backup does not currently have a scheduled backup option - it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, Cloud Backup will instantly upload it without interrupting you.


Where can I see the files I've backed up?

The files that you've backed up are all available from your secure web portal. Login with your Cloud Backup account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!


What happens if I delete a file from my PC?

If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.


How can I restore multiple files?

Whether you want to restore your files on a new computer or are recovering from an unfortunate incident, Cloud Backup Restore lets your browse your Cloud Backup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. The installer will take you through everything you need to set up Cloud Backup Restore - it only takes a few minutes!


Can I get access to previous versions of files?

Yes - Cloud Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it's properties - you'll see a list of historical versions here and can download whichever one you want.

Alternatively, if you are using Cloud Backup Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.


Can I restore deleted items?

Yes - both the Cloud Backup Web Portal and Cloud Backup Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".


Can I edit or delete files online in Cloud Backup?

No - you can't make any changes to files from the web portal. Cloud Backup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.

If you want to the ability to edit, move, delete or rename files online, try Cloud Backup + ProSync - our powerful access-anywhere service. Find out about the difference between Cloud Backup and Cloud Backup + ProSync on our package comparison page.


Can I upload files to Cloud Backup online?

No - you can't upload new files to Cloud Backup online. Cloud Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our Cloud Backup + ProSync service. For a comparison between Cloud Backup and Cloud Backup + ProSync, see our package comparison page.


Can I use Cloud Backup on multiple computers?

Yes, the cloud backup package allows you to backup unlimited computers.

How do I remove a data from Cloud Backup?

You can easily delete computers from Cloud Backup. Login to your Cloud Backup web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your Cloud Backup list, and all files contained within it will be deleted. Note that once you've deleted a computer from Cloud Backup it cannot be undone - you will not be able to access those files from your Cloud Backup account, unless they are re-uploaded.

When you delete a computer from your Cloud Backup account nothing will happen on your local PC - no local files will be deleted at all.

If you delete a computer from your Cloud Backup web portal but decide to keep using the Cloud Backup Desktop backup software on that PC then Cloud Backup recommend that you run an integrity check to make sure that Cloud Backup re-uploads any files that were removed. To do this, go to your Cloud Backup Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - Cloud Backup will rescan all of your backup folders and re-upload any deleted files.


How do I add ProSync to my account?

You can add ProSync to your Cloud Backup account very easily. Just login to your web portal, click on Account Settings and select the "Upgrade" button.


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Cloud Backup ProSync

What is ProSync?

ProSync is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or directly on your PC or Mac. On your PC or Mac your ProSync appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your ProSync as you would with any other file on your computer.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

Any files that you add to your ProSync on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC's in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.


Why should I use ProSync?

ProSync gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!


What do you get with ProSync that you don't get with Cloud Backup?

How can I access my ProSync?

Files are accessible through a web browser, FTP or on your Mac and PC. You'll see all of your ProSync files in the ProSync tab.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.


How do I get a ProSync drive on my PC or Mac?

Once you've activated your ProSync and Cloud Backup account you will need to install the Cloud Backup Desktop software on each of your computers. The Desktop Software automatically adds a new ProSync drive to your computer. You can use this just like any other drive.


Do I have to have an internet connection to use the ProSync drive?

You need an internet connection to set up Cloud Backup - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the Cloud Backup software will let you work offline. You'll still be able to access all of the files on your Cloud Backup, and any changes you make will be synced up the next time you connect to the internet.


Why does the ProSync drive show less space than I have in my Cloud Backup account?

Because Cloud Backup caches files on your ProSync drive for offline access, the amount of space shown against the ProSync drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.


Where are files on my ProSync drive actually stored?

Your ProSync files are all stored online. But if you've installed the Cloud Backup Desktop Software, copies are also stored on your computer's local hard drive too. This allows you to access files on your ProSync when you are offline.


What if I don't want ProSync files stored on my hard drive, but want them only online?

If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when you computer is offline. You can also change your ProSync settings so that you don't automatically download any files that you've added to Cloud Backup from another computer. To do this, go to your Cloud Backup Control Panel, select Online Files, and click "Do not keep files on my computer".


Can I change the drive letter from L: to something else?

The default installation of Cloud Backup will select 'L' as your drive letter. If, for some reason, 'L' is not available an alternative will be selected automatically. To manually change your drive letter:

Select the 'Advanced' tab in the Cloud Backup Control panel

Select the 'Drive settings' tab

Choose a drive letter from the drop down list

Click 'OK'


Can I use ProSync on multiple computers?

ProSync can be installed on multiple computers at no extra cost. All of your ProSync files will be synced automatically between every computer where Cloud Backup is installed.


Can I use ProSync on my Linux computer?

Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.

In the meanwhile you may access your Cloud Backup from your Linux computer using FTP or the Cloud Backup web portal.


How can I see my ProSync files online?

Login to the web portal and select the ProSync tab.

Your entire ProSync is replicated here giving you access to all your files and folders from any web connected browser.


Can I upload files to my ProSync from anywhere?

Your personalised web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your ProSync wherever you may be.


Can I edit or delete files online?

Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.

Certain file types can be edited using the web plugins. When you view the file, a list of available web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.


How can I restore a previous version of a file?

Cloud Backup keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronise the selected version of the file.


How can I play music from my web browser?

All your MP3 files will be automatically added to the Cloud Backup Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.


What are applications and how can I install them?

The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.

We currently support the following file types:

You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.


Can I use FTP to access my ProSync?

Both FTP and the Cloud Backup software can be used to access files from your PC like a normal hard drive. However, the Cloud Backup software is significantly faster than FTP and includes advanced features such as caching. It's also fully integrated with Cloud Backup meaning, for example, you can right click on your files to share them. Cloud Backup recommends using the Windows Desktop Sync software instead of FTP.


Can anyone else see files on my ProSync?

Cloud Backup uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your Cloud Backup is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.


How can I let others see my ProSync files?

You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.

You can also share files using the Cloud Backup Desktop Software. Simply open your Cloud Backup by opening My Computer and double clicking on your Cloud Backup, right click on the file or folder you wish to share and select share from the menu.


Can I stop sharing a file?

To stop sharing a file or folder, right click on it and select the sharing option from the Cloud Backup menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.


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Cloud Backup Desktop Software

What is the Cloud Backup Desktop Software?

The Cloud Backup Desktop Software makes using Cloud Backup easy! If you are Cloud Backup customer it works in the background to protect your precious files as you work. If you are a Cloud Backup +ProSync customer it adds a new drive to your computer - the ProSync drive - where you can access your ProSync. If you are a Cloud Backup for Business customer, the desktop software powers your business Cloud storage - providing easy access to your personal ProSync and Team Folders. No matter which type of Cloud Backup account you have, you only need to install one piece of software on your computer - the Cloud Backup Desktop Software.


Is the software free?

Absolutely. The Cloud Backup desktop software comes free with any Cloud Backup or Cloud Pro account.


I have Backup and ProSync, so do I need two pieces of software?

No - the Cloud Backup desktop software is the same for both Backup and ProSync users, but just shows different features depending on the type of account you have. If you upgrade your account from a Backup account to a Backup + ProSync account then the software will automatically display all of the ProSync features the next time it starts.


Where do I get the Desktop Software from?

To download the latest version of the Cloud Backup desktop software, simply login to your Cloud Backup web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.


How do I know when updates are available?

The Cloud Backup desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. Cloud Backup will usually e-mail customers about a new software version as well, along with posting to our blog and our Twitter account.


Which operating systems does the software support?

The desktop software is currently available for Windows XP, Vista, and 7 or later; and Mac OS X 10.6 or later.


I connect through a proxy - how do I set that up?

Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up Cloud Backup, or you can go to the Cloud Backup Preferences screen and set up proxies from the Advanced tab.


What ports does the Cloud Backup client use?

The Cloud Backup Desktop Software needs to be able to connect out to the Cloud Backup servers on ports 50234 and 50235. If the software is having trouble connecting to Cloud Backup, please ask your network administrator to open those ports.


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Cloud Backup for Mac

Can I use Cloud Backup on my Mac?

Yes - the Cloud Backup Desktop software is available for Mac. It works in the same way that the Cloud Backup Desktop software for Windows works - backing up your files as you work, and showing your ProSync as a new volume on your Mac.


Is there a Mac version of Cloud Backup Restore?

Yes - the Cloud Backup Restore app is built into the Mac software itself. No separate download is required. Simply click on the Cloud Backup icon at the top right of your screen near your clock, and select Restore From Backup.


Why don't you support ACL's, resource forks, symlinks and extended attributes?

The current version is focused on document backup, so doesn't support some of the more advanced filesystem features in Mac OS. We are working to address these limitations in a future release.


I've quit the Cloud Backup for Mac application and the ProSync volume icon hasn't been removed from my desktop?

This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.


Why do you ask for my Mac password when installing?

We install two tools that run as root - so require your Mac password. 'updateld' is used to install and repair the Cloud Backup for Mac software as necessary. 'finderoverlaytool' is used to insert the Cloud Backup Finder badging code into the Finder.


Wouldn't this be great if it did...?

Let us know we'd love to find out how you think we can improve Cloud Backup. There's a dedicated board on our forums where you can submit feedback and talk to other users about the Mac software - just log in to your Cloud Backup account and click on Help then Support Forums. You can also submit your feedback to us at support@hostingireland.ie.


Something's not working correctly!

If you're having trouble then our support team will be delighted to help! Please email us at support@hostingireland.ie and we'll get back to you in 24 hours.


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Sharing Accounts

What are sharing accounts?

When a Cloud Backup user privately shares a file with someone who does not have a Cloud Backup account, Cloud Backup creates a free account called a "sharing account". The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.

Sharing accounts are completely free and are not time limited - the user can log in and see the files shared with them for as long as they want.

Sharing accounts have very limited functionality - sharing users cannot upload new files to Cloud Backup, install the Cloud Backup desktop software or edit files online. Sharing users can upgrade their accounts very easily - simply go to the Account Settings screen and click on Upgrade.


Someone shared a file with me and now I have a Cloud Backup account - do I have to pay for it?

No - your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of Cloud Backup's excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It's very easy - just go to Account Settings and click on Upgrade.


I want to upgrade my sharing account to a full account - can I do that?

Yes - simply login to your sharing account, select the Account Settings tab and click on Upgrade.


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Businesses

What is Cloud Backup Business?

Cloud Backup Business is a powerful Cloud storage solution for business customers. It provides a wealth of features that lets you take full advantage of online storage - including backup, remote access, collaboration and sharing features.


What are the main features of Cloud Backup Business?

Cloud Backup Business provides five main tools to help you get the most from Cloud storage:


What kinds of companies can sign up for Cloud Backup Business?

Cloud Backup Business is perfect for any business - from the sole trader up to large, established companies. Whether you're a web designer, estate agents or massive retailer, you'll find that Cloud Backup Business is flexible enough to perfectly match your requirements. We support any number of users - from 1 to 100s - and you can add as many Team Folders as you'd like.


Can I use Cloud Backup Business to connect a mobile workforce?

Yes - Cloud Backup Business is perfect for mobile workers. Cloud Backup's ProSync and Team Folders features are synced between your team's computers, and can be accessed anywhere offline. And we also provide mobile apps that let you access your Cloud Backup files from your mobile phone.


What software is required to run Cloud Backup Business?

No software is required - you can run everything from our online web portal or using FTP, SFTP and WebDav. However we recommend you use our Cloud Backup Desktop software, which makes backups so easy and really brings the power of Cloud ProSync and Team Folders to your desktop. The Cloud Backup Desktop software is available for Windows (XP, Vista, 7 or later) and Mac OS X 10.6 or later. The Mac version doesn't currently support the developer build of Mac OS X Lion - but a version that does is coming soon.

Linux users can use FTP, SFTP or WebDav to mount their ProSync and Team Folders as a virtual drive on their desktop - replicating much of the functionality of the desktop software. And because we support protocols like FTP, it's easy to integrate it with existing systems or backup solutions - many of which already support uploading to third parties using such standard protocols.


I'm the systems admin for my company. What control do I get?

We've tried to make Cloud Backup Business as transparent as we can. As a systems administrator you get complete control of everything from our Business Admin Portal - you can add users, create team folders, change user permissions, and monitor how your users are using the system. You can completely customise what you want your users to see - for example, do they have a ProSync or not, do they have Backup or not, can they share files with third parties, can they use the Cloud Backup software on multiple PCs etc. You can also allocate other users as Admins, so that they can help you look after your account.


How does the pricing work for Cloud Backup Business?

For pricing please view our packages here


What happens if I go over my storage limit on Cloud Backup Business?

We've made it as easy as possible to manage your storage space. You allocate quotas to your Team Folders and to each user, and if they go over we'll email you to let you know. We'll also email you to let you know if you go over your total account space, and if that occurs ask you to either buy more space or reduce the amount that you are storing. If you don't do this within a few days then one of our account managers will get in touch to help you through the problem and find the best solution for you. We don't arbitrarily charge you for anything you haven't preordered - even if you have accidentally gone over your allotted usage.


How can I get help with my Cloud Backup Business account?

Your Cloud Backup Business admin portal has help built in - just hover over any part of the interface and look for a little question mark that appears. Move your mouse over that question mark to see in-line help. You can also go to the Help & Support section of your admin portal to view tutorials and a quick start guide.

If you get stuck at any point, then our support team will be delighted to help. Simply email support@hostingireland.ie or telephone +44 (0)2031 376 446 to get in touch with one of our support engineers or account managers.


I have questions about Cloud Backup Business before I buy. Who do I contact?

If you need help before you buy then our support team would love to answer your questions. Simply email support@hostingireland.ie or telephone +353 (0)1 902 0020 or 01 902 0020 to get in touch with one of our presales experts.


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Troubleshooting

I need help - what support do you provide?

Cloud Provide 24 hour e-mail support - just e-mail your question to our support team and they'll get back to you within 24 hours. Our support e-mail address is support@hostingireland.ie

You can also find lots of useful information on this page, our FAQs, and on our blog.


I think there is a problem with my Cloud Backup software, what is the first thing I should do?

The Cloud Backup Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.

To run the repair tool launch the Cloud Backup Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.

The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.

If your issues persist please send an email to support@hostingireland.ie with detailed information about your issue.


How do I report a problem with the Cloud Backup Desktop software?

If you think you've found a problem with the Cloud Backup desktop software, please report it from the software itself. Go to your Windows control panel, double click on the Cloud Backup icon and then select "Report Problem" from the Cloud Backup Account tab:


How can check the Cloud Backup service status?

You can see the Cloud Backup service status, including any planned maintenance, at any time by visiting http://status.hostingireland.ie


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