This policy (together with our terms and conditions (https://www.hostingireland.ie/termsandconditions.php)
and any other documents referred to on it) sets out the basis on which any personal data We collect from
"You", or that You provide to Us, will be processed by Us. Please read the following carefully to understand
our views and practices regarding Your personal data and how We will treat it. By visiting
https://www.hostingireland.ie/ You are accepting and consenting
to the practices described in this policy.
For the purpose of the General Data Protection Regulation (“GDPR”), the data controller is Protocol Internet
Technology Ltd t/a Hosting Ireland (“Hosting Ireland”) of Deltona House,
Six Cross Roads Business Park, Waterford, X91TX8Y. The information and data You provide in connection with
the registration of the various services of Hosting Ireland (the "Services"), will be processed in
accordance with the provisions of the GDPR. Hosting Ireland is fully committed to data protection, is
compliant with the Data Protection Acts 1988 and 2003 and is registered with the Data Protection
Commissioner Ref 13183/A.
We will comply with the GDPR. The GDPR states that the personal data We hold about You must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that We have clearly explained to You and not used in any way that is
incompatible with those purposes.
3. Relevant to the purposes We have told You about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes We have told You about.
6. Kept securely.
If you provide us with personal data about a third-party (e.g. when registering a domain on their behalf),
you warrant that you have obtained the express consent from the third-party for the disclosure and use of
their personal data.
We will collect and process the following data about You:
Information You give Us. When making a purchase with Hosting Ireland, We will collect Your contact information, which includes, name, address, telephone number, email, payment information and IP address. We may also retain records of your queries and correspondence in the event you contact us e.g. by email or support ticket.
If you provide us with personal data about a third-party (e.g. when registering a domain on their behalf), you warrant that you have obtained the express consent from the third-party for the disclosure and use of their personal data.
The legal basis for this processing is the performance of a contract between you and Us and/or taking
steps, at your request, to enter into such a contract.
We may also collect information from the cardholder of another member of Your household.
The legal basis for this processing is consent, namely providing you with the Services you have
Information We collect about You. With regard to each of Your visits to our site We will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect Your computer to the Internet, Your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about Your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products You viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our
Website and services.
If You contact Us, We keep a record of that correspondence, for the purposes of communicating with you and record-keeping.
The legal basis for this processing is our legitimate interests, namely being able to contact you and
keep our records up to date.
Other information to help Us provide You with improved services;
The legal basis for this processing is our legitimate interests, namely our interest in the proper
administration of our Website and business and improving the services We provide to
This data will be collectively referred to as “Personal Data”.
Hosting Ireland will only process Personal Data where it is strictly necessary to provide the Services.
We use information held about You in the following ways:
To help Us identify You and the accounts You hold with Us;
To provide customer care;
To enable Us to review, develop and improve Our services and Website;
To carry out our obligations arising from any contracts entered into between You and Us and to provide You with the information, products and services that You request from Us;
To carry out marketing and statistical analysis;
to provide You with information about other goods and services We offer that are similar to those that You have already purchased or enquired about;
We will only contact You about goods and services similar to those which were the subject of a previous sale
or negotiations of a sale to You. If You would like to change Your communication preferences to opt in or
out of receiving specific communications, You can manage this in Your Online Control Panel;
To display targeted, or interest based, offers to You based on those products already purchased;
To notify You about changes to our service; and
To ensure that content from our site is presented in the most effective manner for You and for Your computer.
In addition to the specific purposes for which We may process your Personal Data set out above, We may also
process any of Your Personal Data where such processing is necessary for compliance with a legal obligation
to which We are subject, or in order to protect Your vital interests or the vital interests of another
Please do not supply any other person's personal data to Us, unless We prompt You to do so.
Hosting Ireland works alongside third parties (including business partners, service providers and fraud protection services) and We may receive information from them about You. We will combine this information with information You give to Us and information We collect about You. We will use this information and the combined information for the purposes set out above (depending on the types of information We receive).
You agree that We have the right to share Your Personal Data with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Selected third parties including:
a) business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or You;
b) advertisers and advertising networks that require the data to select and serve relevant adverts to You on other websites. Our third party partners may use technologies such as cookies to gather information about Your activities on this Site and other websites in order to provide You with advertising based upon Your browsing activities and interests, and to measure advertising effectiveness. If You wish to opt out of interest based advertising, click here. (http://tools.google.com/dlpage/gaoptout) Please note You will continue to receive generic adverts;
c) analytics and search engine providers that assist Us in the improvement and optimisation of our site; and
d) the requisite Registry for the domain name you have purchased (where applicable). The directory of all TLDs is available online here: https://www.iana.org/domains/root/db.
We will disclose Your Personal Data to third parties:
a) In the event that We sell or buy any business or assets, in which case We will disclose Your Personal Data to the prospective seller or buyer of such business or assets.
b) If Hosting Ireland or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
c) If We are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions (https://www.hostingireland.ie/termsandconditions.php) and other agreements; or to protect the rights, property, or safety of Hosting Ireland, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
d) We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with Us.
In order to provide you with certain domain extensions, We are required to send your Personal Data to the
Registry responsible for that domain extension. The details of the Registry providing specific extensions
can be found at https://www.iana.org/domains/root/db. The Registry or Registrar which We contract with to
register the domains may publish your Personal Data in the online directory known as the Whois. We are
required to adhere to the Whois policy set by ICANN
Should the publishing of your Personal Data to the public Whois be enforced by ICANN, or should Nominet or
IEDR’s policy about the publishing of Personal Data to the public Whois change, We will advise you by
In order to register a domain name you may be requested, depending on the domain registry requirements, to
supply personal information such as name, address, telephone number, email, identity document and utility
bill. Under the GDPR, Hosting Ireland is a “processor” of this personal data as we pass this on to the
domain registrar/registry (the “controller) at your instruction. Depending on the top level domain you
require the domain registry may be outside of the EU/EEA.
All information You provide to Us is stored on our secure servers inside the European Economic Area ('EEA').
Your personal data is processed in Hosting Ireland Offices and Data Centre facilities located in Ireland.
Hosting and storage of your data takes place in BT Citywest Datacentre in Dublin, Ireland. The Security of
your data is important to us and we take appropriate technical and organisational measures to protect it.
Hosting Ireland has achieved the Cyber Essentials Security Certification Standard.
It will also be processed by staff operating inside the EEA who work for Us or for one of our suppliers.
This includes staff engaged in, among other things, the fulfilment of Your order, the processing of Your
payment details and the provision of support services. By submitting Your Personal Data, You agree to this
transfer, storing or processing. Hosting Ireland will take all steps reasonably necessary to ensure that
You have chosen) a password which enables You to access certain parts of our site, You are responsible for
keeping this password confidential. We ask You not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will
do our best to protect Your Personal Data, We cannot guarantee the security of Your data transmitted to our
site; any transmission is at Your own risk. Once We have received Your information, We will use strict
procedures and security features to try to prevent unauthorised access.
Your Personal Data may be transferred outside of the EEA in order to carry out the services We provide to
The lawful basis for this processing will either be: (a) on the basis of your informed consent; or (b)
necessary for the performance, fulfilment and administration of a contract/order: (i) between you and
Hosting Ireland; or, (ii) where, at your request, We act on your behalf to provide your Personal Data to a
third party in order to enter into a contract with them (for example where We provide your contact details
to a domain name registry outside of the EEA to assist you in the registration of a local country code
All transfers of Your Personal Data outside of the EEA will be protected by appropriate
Where Your Personal Data is transferred outside of the EEA, We will ensure that either (a) The European
Commission has made an "adequacy decision" with respect to the data protection laws of the country to which
it is transferred, or (b) We have entered into a suitable data processing agreement with the third party
situated in that country to ensure the adequate protection of your data in compliance with the GDPR.
PRIVACY SHIELD. To the extent that the EU-U.S. Privacy Shield remains in effect and enforceable under
applicable EU laws, Hosting Ireland shall adhere to the framework and principles of the EU-U.S. Privacy
Shield with regard to its processing of Your Personal Data.
Our Websites and services are not directed at individuals under the age of sixteen (16). We will not
intentionally collect or maintain information about these individuals. If you believe that We may have
collected Personal Data from someone under the age of 16, please let Us know by emailing email@example.com.
We will retain your information for as long as needed to provide you with the Services or as long as needed
to fulfil the purpose for which the Personal Data was originally collected. We may also be required to
retain certain information by law and/or for legitimate business purposes (for example, VAT records). After
we have fulfilled our obligations, under Irish law, we are required to keep your documents for a further 6
years. After this period, your personal data will be irreversibly destroyed. Any personal data held by us
for marketing and service update notifications will be kept by us until such time that you notify us that
you no longer wish to receive this information.
In line with our Information Security Policy Hosting Ireland take all reasonable steps including appropriate
technical and organisational measures to protect your Personal Data.
You may instruct Us to provide You with any Personal Data We hold about you, provided Your request is not
found to be unfounded or excessive, in which case a charge may apply.
We may withhold personal information that you request to the extent permitted by law.
You may instruct Us at any time not to process your Personal Data for marketing purposes.
The rights you have under the GDPR are:
the right to access;
You have the right to ask Us to confirm whether or not We process your Personal Data and, to have access to the Personal Data, and any additional information. That additional information includes the purposes for which We process your data, the categories of Personal Data We hold and the recipients of that Personal Data. You may request a copy of your Personal Data. The first copy will be provided free of charge, but We may charge a reasonable fee for additional copies.
the right to rectification;
If We hold any inaccurate Personal Data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete Personal Data about you completed.
the right to erasure;
In certain circumstances you have the right to have Personal Data that We hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for Us to hold those Personal Data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the Personal Data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.
the right to restrict processing;
In certain circumstances you have the right for the processing of your Personal Data to be restricted. This is the case where: you do not think that the Personal Data We hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for Us to hold your Personal Data for the purposes of our processing, but you still require that Personal Data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, We may continue to store your Personal Data. However, We will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
the right to object to processing;
You can object to Us processing your Personal Data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in Us; or the purposes of our legitimate interests or those of a third party. If you make an objection, We will stop processing your Personal Data unless We are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.
the right to data portability;
You have the right to request that your Personal Data be moved, copied or transferred from one database, storage or IT environment to another.
the right to complain to a supervisory authority;
If You think that our processing of Your Personal Data infringes data protection laws, You can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of Your habitual residence, Your place of work or the place of the alleged infringement.
the right to withdraw consent; and
To the extent that the legal basis We are relying on for processing Your Personal Data is consent, You are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
the right to object to direct marketing
You can choose whether We process Your Personal Data for direct marketing purposes. If You do not want Us to process Your Personal Data for direct marketing purposes, We will not process Your Personal Data for this purpose. You can exercise Your right to prevent such processing by checking certain boxes on the forms We use to collect Your Personal Data in Your Online Control Panel. (https://clients.hostingireland.ie/clientarea.php)
If You wish to:
Request access to, deletion of or correction of, Your Personal Data. Please contact Us to arrange this at firstname.lastname@example.org and request a Data Subject Access Request Form. We must make You aware that due to regulations which control the use of the internet, Registries such as IEDR and ICANN may not delete Your information until a period of time has lapsed.
Request that Your Personal Data be transferred to another person. You can exercise this right by contacting Us at email@example.com and request a Data Subject Access Request Form and request that Your Personal Data be transferred; and
Complain to the Data Protection Commissioner (DPC). The DPC website which contains the processes for raising a complaint can be found here: https://www.dataprotection.ie/en/individuals/raising-concern-commission. We would ask that where possible You contact Us at firstname.lastname@example.org in the first instance so We can attempt to resolve any issues You may have.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers
and affiliates. If You follow a link to any of these websites, please note that these websites have their
own privacy policies and that We do not accept any responsibility or liability for these policies. Please
check these policies before You submit any Personal Data to these websites.
with a good experience when You browse our Website and also allows Us to improve our site. For detailed
“Client” is the customer of Hosting Ireland to whom We provide the various Services our business
“Client Customer Data” is the Personal Data belonging the parties with whom our Client has a
relationship. We have no direct relationship with the parties whose Client Customer Data is processed by our
If you are aware that your Personal Data has been provided to a Client of ours who has a Service with Us,
Our Clients use the Service to host, transmit or process data on our hosting platform and this, may include
personal data of their own customers with whom they have a contractual relationship (Client Customer Data).
In this instance, it is our Clients and not Us who define the process and policies by which Client Customer
Data is collected and processed. We do not collect, view or share Client Customer Data except as outlined in
the agreement We have in place with our Client to supply the Services, or as required by legislation.
In line with the Service agreement, our Clients retain responsibility for setting standards and for managing
security of all data they upload to our platform and that includes Client Customer Data. The security,
including encryption of data prior to transmission to our network and confidentiality of their accounts and
access to our platform, remains the responsibility of our Clients.
To find out how Client Customer Data is collected, stored and securely managed, and the process outlining
Ireland Client to whom you have provided your details or contact them directly. If you contact Us with a
request about your Client Customer Data (for example, you may no longer wish to be contacted by one of our
Clients), We will pass on that request at the earliest opportunity.
We provide the Services directly to our Clients, and have no direct relationship with the parties whose
Client Customer Data is processed by our Clients. Our customers take responsibility for all Client Customer
Data that they process and for complying with relevant data protection legislation.
Six Cross Roads Business Park, Waterford, X91TX8Y.
For more information please see our GDPR – Data Processing Guide and FAQ